SUSE Linux Admin Bangalore tech Category IT Description Responsibilities:
· Ability to take the lead in dealing with high priority case or escalation and manage client facing technical calls. Owning a driving incidents whilst providing constant updates until service restoration (end to end)
· Be the last point of escalation of SUSE LINUX and VMware ESX related issues
· Ensuring the client and ticket is up to date at all times on incident progress.
· Maintain, troubleshoot and co-ordinate replacement of faulty hardware.
· Involved in the planning and execution of Client Change Requests in a timely manner.
· Escalation of critical issues/outages to Hosting Compute Management as per procedures.
· Provide detailed feedback to other groups on all incident resolutions, ensuring full details are entered into ticket case notes.
· Daily review and action of open cases; updating Manager on current cases and...
