ESR Healthcare
Remote
Tier III Help Desk Support Specialist
Remote, OR, USASalaryFull Time
is a premier strategic services firm that meets IT and Service needs for commercial and government clients. We are is seeking a full-time Tier III Help Desk Support Specialist to support government agency based in Washington, DC, Maryland, to include sites in South Carolina, Tennessee, and Texas. This is an exempt position hits remote flexibility.
Responsibilities:
Responsible for providing first-tier support, consisting of technical and problem resolution support and consistently deliver superior support that results in positive customer experiences in a mission-driven organization
Technicians will troubleshoot and resolve issues with laptop PCs, portable monitors, portable printers, portable scanners, laptop docking stations, desktop PCs, PC projectors, color LaserJet printers, personal LaserJet printers, flatbed scanners, Canon high-speed scanning fax machines,...
