1 jobs found in redmond

Technical Support & Release Manager  Redmond, WA Job Type: Contract Compensation: $50 - 68 Hourly   Description  supporting a client that is looking to hire a Technical Support & Release Manager in Redmond, WA. Team Overview: This team is responsible for supporting and scaling a complex analytics product serving internal and external partners, including large organizations integrating via API. The team includes multiple PMs, TPMs, developers, and a designer, with cross-functional collaboration across engineering, product, and partner onboarding. The environment is dynamic, with ongoing expansion, automation initiatives, and a focus on building scalable support workflows. Day-to-Day Objectives: Own Tier 2 product support, including incident management, debugging, and direct partner/customer issue resolution Design, optimize, and automate support flows/TSGs and onboarding workflows for API...