Description
is seeking an Implementation Conversion Analyst to join their team. This resource can work fully remote or in any of the client offices within the Wisconsin or Florida area. Work schedule: M-F 8am-5pm, 9am-6pm or 10am-7pm can discuss in interview. The right candidates for this project will be supporting clients with Credit cards in a fast-paced environment. This client will be providing on the job training as well as support. Duties:
- Develops understanding of and defines client products and services through information gathering sessions to determine how client systems must be established to meet client needs
- Completes product workflow documents summarizing all processing requirements and determines key challenges in converting customer to client systems
- Through data analysis, product mapping and interviews, gathers forms and data files from customer and assesses requirements for software utilization and discusses any software customization requirements with programming team
- Creates data maps and transaction workflow documents showing exactly how every field of information will be converted; The data mapping forms the technical specification for the conversion and, in some cases, may generate code
- Shares data maps with programmers, clients, and others as appropriate to ensure successful conversion; Refines mapping through iterative validation
- As part of the conversion process, tests customized software against customer specific needs, shares with customer reports and application specific data that reflects how conversion data will be processed; Reviews conversion results (reports, balancing, data load, software changes) with client to refine and confirm requirements; Obtains formal customer acceptance of results
Requirements
- Bachelor's degree in Business or related field or the equivalent combination of education, training, and work experience
- Previous Credit card experience strongly preferred for this role such as processing or operations
- Experience managing Credit card portfolios for financial institutions (banks, credit unions, resellers)
- Experience consulting and assisting clients through a platform migration
- Able to perform routine calls with clients providing guidance and support on the TBS to P1C migration
- Able to support questions on the new credit platform to include user interface, reports, operations, and supporting products
- Able to coordinate with the internal project team to receive and deliver information to their clients
- Strong communication skills with attention to detail and the ability to manage tasks at various levels of completion are a must
- Credit industry experience is highly preferred
- Proficiency with Microsoft Office Suite is required
