Account Manager Graham, NC

Account Manager Graham, NC

works with our customers and service team to plan and coordinate service activities. The position involves managing customer contracts, organizing service schedules, managing customer billing, and maintaining excellent relationships with our high-purity water clients and customers. Excellent communication skills are required to effectively manage our customer relationships and to coordinate with other teams such as procurement, accounting, engineering, and installation teams.

Key Responsibilities:

Set up and maintain customer contracts, jobs and services
Prepare and issue quotes and account renewals; follow-up through issuance of purchase orders
Track and generate reports of business segment profitability including cost analysis of services and contract renewals
Maintain customer service schedules, create work orders, and prepare work orders for invoicing
Learn and utilize Microsoft Dynamics and other software products (Microsoft suite) to enter and report activity
Handle customer calls and coordinate service schedule with service technicians
Provide general administrative support to LSLI Service Department
Back-up other administrative staff, as requested (e.g., during vacations, seminars, etc.)
Coordinate with other internal partners to support the growth and profitability of the company
Job Requirements:

Professional verbal and written communication skills
Strong computer skills
Strong mathematical skills to prepare profitability reports, cost analysis and prepare billings
Solid customer-service orientation; serves internal and external customers with excellence
Excels in a fast paced environment; remains flexible, proactive, resourceful and efficient
High school diploma or GED
Working Conditions: Usual office working conditions. Travel may be necessary as needed but is expected to be nominal, i.e. training, trade shows, PFI seminars, etc.

Schedule:

Full time
In person
8 hour shift
Monday to Friday
Benefits:

Competitive base salary
Comprehensive Benefits: Medical, Dental, Vision, Life Insurance, Health Savings Account (with company contributions), and more
$1 for $1 401k match up to 4%
9 Company-paid holidays
Generous personal time off that increases with tenure
Education assistance
Employee referral bonus program
Ongoing training and development by internal and external industry experts