Field Service Technician ELGIN, IL

Field Service Technician ELGIN, IL

Description:

Full-time

Description

Job Description:

Installation - technical consultation and installation assistance to on-site personnel or contractors.

Startup- Customer pre-consultation, site readiness preparation, startup monitoring, assist and train.

Equipment Maintenance –perform routine maintenance on equipment.

Repairs – repairing machines and systems, including rebuilds.

Troubleshooting-determine causes of operating errors and taking action to remedy the problem.

Equipment selection-determining correct tools and equipment required to perform the job.

Record Activity – complete service reports, record repairs, warranty and maintenance performed.

Travel up to 80% throughout North America.

Essential Duties and Responsibilities:

Perform scheduled and un-scheduled maintenance of equipment and associated equipment

Provide installation expertise at customer sites as well as conducting pre-installation assistance.

Read and review blueprints, plans, specifications and other documentation to prepare for startup or service

Responsible for on-site training of customer personnel to CV-Tek/RapidPak standards on proper operation of their equipment

Build customer relationship in a professional manner through solution-oriented communications and service, providing both on-site and telephone support

Work with engineering, project management, spare parts and management groups to resolve escalated problems

Provide written service & expense reports to Manager of Field Service & Operations on all activities carried out on site and complete all required documentation in a timely manner

Properly document, label, and return all defective parts resulting from repair

Make technical recommendations to maintenance technicians and/or plant operators

Work closely with the Manager of Field Service and service coordinator to ensure site work is carried out in the required order, for completion by the required timeline

Comply with all safety policies, practices and procedures at all times. Develop and maintain safe habits and practices with regard to safety requirements on site and in the manufacturing facility and report any breaches or concerns on health and safety matters to the Manager of Field Service or HR.

Ensure all materials, tools and equipment provided to you, are kept safe, and secure. Ensure all are calibrated in good working order to CV-Tek/RapidPak requirements.

Assist in manufacturing or engineering with customer projects, as well as unit refurbishment or replacement at the customer site or the CV-Ttek/RapidPak manufacturing facility

Assist the parts department with recommended spare parts and wear parts to existing and new customers

Provide technical support to other Field Service Specialist in the field

Overtime may be necessary as work load dictates. This may include weekdays or weekends.

Must maintain valid Driver’s License

Must be able to use a computer for creation of reports and data entry required

Must be able to use a smartphone and any related applications required for the job or timekeeping

Must maintain valid passport to take advantage of Factory & Service Training at various CV-Ttek/RapidPak customer sites worldwide

Must have and maintain current inoculations as determined to protect in this field

Must maintain clean and professional appearance while working with customers, vendors and colleagues

Requirements

Associate’s degree in a technical field or equivalent is preferred.

2-3 years’ experience in a related field or an equivalent combination of education and must be detail oriented.

Experience in the Packaging Equipment field desired but not necessary.

“Hands on” experience with Electro-Mechanical experience, pneumatics, AC/DC motor control, PLC’s, VFD’s.

Must be self-motivated with ability to work & think well independently.