ServiceNow Technical Engineer (5650-1) Plano, TX

ServiceNow Technical Engineer (5650-1) Plano, TX

ServiceNow Technical Engineer, ServiceNow, Scripting, Configuration, Integration

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 Experience level: Mid-senior Experience required: 7 Years Education level: Bachelor’s degree Job function: Information Technology Industry: Information Technology and Services Pay rate : View hourly payrate Total position: 1 Relocation assistance: No Visa sponsorship eligibility: No
Job Description

Troubleshoot, identify, and resolve platform-related issues in a timely manner.
Address recurring issues by working with development teams to determine root causes and implement long-term solutions.
Monitor system performance
Support change management and release practices within ServiceNow.
Maintain foundational data and their sources
Document standard operating procedures and provide knowledge articles
Assist in system audits
Essential Skills:

Minimum 5+ years of ServiceNow technical experience
Minimum of 7+ years of technology administration
Ability to support operations of large ServiceNow implementation
Cursory knowledge of multiple applications on the platform
Ability to script
Ability to troubleshoot issues and work with multiple development teams to provide a fix
Ability to write knowledge articles and identify items that can be shifted to the Service Desk for support
Ability to maintain foundational data sources (Users, CIs, Locations, etc.)
Understanding and strong adherence to change and release policy and best practices
Assist in designing governance and administration standards for many products teams
Experience Required:

Experience in scripting
Experience in configuration
Experience with integrations
Proficiency with the Application Development Lifecycle
Excellent communications skills required
Additional Notes:

Please submit the candidate's resume in PDF format.
Please note that TCS does not consider former full-time employees (FTEs) for rehire. Additionally, individuals who have previously worked at TCS as contractors must observe a minimum waiting period of six months before being eligible for re-engagement.
MUST HAVE:

7+ years of experience working in Cisco Wireless Controllers (5500s, 9800s) and Cisco Aironet 9100, 4800,3800,2800 Access Points.
Strong understanding on Cisco ISE infrastructure and AAA.
Implementing Cisco SDA (Software-Defined Access), DNAC with Wireless Network Technologies and Meraki Solutions.
Strong experience with Tools like Cisco DNAC, Cisco ISE, PagerDuty, Data Dog & Thousand Eyes.
Strong understanding of WLAN technologies, network management, 802.11 b/g/n/ac standards. Strong troubleshooting skills and experience with analysis tools such as Ekahau, Wireshark, etc
Deep understanding of Local Area Network (LAN) switching technologies including Cisco Wireless, SDA, DNAC, ISE, Virtual LAN (VLAN), STP, Trunking and Wireless concepts.
Strong knowledge in Switching technologies - STP, Trunking, Ether channel, HSRP, VRRP, LACP, PaGP
CCNA Wireless Certified.
Experience in configuring Cisco Wireless LAN & Light Weight Access Point Solutions.
Strong work experience working in Cisco ISE models.
Cisco ISE experience to understand how ISE works and integrates into wireless
Flex Connect Experience on a large scale.
Strong experience with both centralized and local Cisco Wireless LAN Controllers.
Strong experience with Cisco Lightweight Access Points.
Strong understanding of WLAN technologies, network management, 802.11 b/g/n/ac standards.
Strong troubleshooting skills and experience with analysis tools such as Ekahau, Wireshark, etc.
Thorough understanding of 802.11 based wireless architecture.
Strong work experience working in Cisco ISE models
Strong working knowledge installing, configuring, and supporting Cisco Router/Switch and Wireless LAN Hardware products.