$100,000 - $200,000 yearly
ESR Healthcare
Tokyo, Japan
Client Support Senior Analyst tokyo
Experience level: Mid-senior Experience required: 5 Years Education level: Bachelor’s degree Job function: Customer Service Industry: Financial Services Compensation: NA Total position: 1 Relocation assistance: No Visa sponsorship eligibility: No JOB DESCRIPTION:
Being a member of Chief Client Office, the Client Support role focused on analyzing incoming client queries via phone, email, and web portal, providing functional expertise and advice to clients, act as first level of critical issue and coordinate necessary actions with other teams such as Product, Technology, Project and Release management, Risk management, Legal and Compliance, Onboarding and the User Acceptance Testing team. RESPONSIBILITIES:
Handling incoming client calls and client queries via web portal and emails, provide client resolution or identifying and setting client expectation for follow-up during the initial client calls....
