$167,400 - $200,700 yearly
ESR Healthcare
San Jose, CA
Manager, Risk Workforce Management & Analytics
San Jose, California, United States
Make your impact within a rapidly growing Fintech Company
As the Manager of Workforce Management (WFM) in Risk Management, you will play a pivotal role in building and scaling a WFM function that supports Risk Operations, Collections, and Credit Underwriting. This is not a traditional WFM role—our goal is to transition from manual processes to automated, data-driven solutions that enable proactive workforce planning and operational efficiency. This is a highly technical WFM role that requires expertise in ETL, automation, data engineering, and analytics.
You will act as a thought partner to strategize and execute solutions that balance SLAs, quality, and cost while supporting a dynamic and growing operational model. This role will require a deep understanding of data, automation, and process improvement, as well as the ability to...
