2 jobs found in Raleigh, NC

 After Sales Services / SAP CRM  Charlotte, Nc Responsibilities: • Order entry; invoicing; scanning. • Sense of urgency in meeting customer needs. • Handle escalated customer inquiries and complaints. • Develop strategies to enhance customer service experience. • Collaborate with all colleagues to ensure seamless customer Interactions. • Pricing Management. • Demand and Delivery Management. • Execute the delivery demands through application customization & configuration. • Organize workshops or user trainings as requested by superior, provide support during the workshop and contribute as appropriate. • Develops strong relationships with business teams & liaises with other • IT functions like QA / DEV / Infrastructure and to ensure successful project implementation, & support for all other project activities. • Prepare and Review test plans and test scripts....

Technical Resource Engineer RICHMOND va seeking a Technical Resource Engineer to join our team. This position responsibilities will include consults with owners, owner's representatives (consulting engineers), and customers regarding technical matters concerning product application, construction specifications, installation procedures, customer complaints, and other services required to promote the company's products and maintain the end user's satisfaction. THIS CANDIDATE MUST BE RELOCATEABLE TO THE RICHMOND, VIRGINIA AREA. Specific Responsibilities: Drives specification inclusion and product promotion through presentations to engineers, municipalities, contractors, and owners. Supports the sales staff. Performs field investigations on an as needed basis of customer complaints when the company's product fails to meet the customer's expectations making recommendations as to remedial action required to resolve the source of the dissatisfaction. Recommendations are...