I hope you're doing well. I'm an IT Support professional based in the Charlotte area with hands-on experience in help desk operations, field support, mobile device deployment, hardware troubleshooting, and customer-facing technical assistance.
I'm reaching out to inquire about any upcoming or future openings. With several years of experience supporting end users, resolving complex technical issues, and maintaining reliable IT environments, I'm very interested in the type of work your team does and would love to explore whether my background aligns with your future hiring needs.
A few highlights from my experience:
Strong troubleshooting background across Windows, macOS, mobile devices, and common enterprise applications
Field support and on-site technical assistance, including hardware repair, imaging, and deployment
Help desk experience with ticketing systems, remote support tools, and fast-paced issue resolution
Clear, professional communication with both technical and non-technical users
I'd appreciate the chance to learn more about your team, your upcoming needs, and how I might be a good fit for future roles. I'm happy to provide my resume, references, or any additional information.
Thank you for your time, and I look forward to staying in touch.
Support mobile device migrations from BES to Intune
● Assist users with device backups, account setup, and password resets
● Troubleshoot smartphones, tablets, email access, mobile applications, and connectivity issues
● Handle approximately 20–30 inbound/outbound customer interactions daily
● Document all activity within the Connect ticketing platform
● Provide excellent customer service and maintain a positive user experience throughout the
migration process
● Escalate issues as needed while ensuring timely resolution
Execute large-scale workstation deployments, including unboxing, physical setup, cable management, and peripheral connectivity.
● Facilitate the refresh of mobile devices to bring equipment current with hardware standards and security policies.
● Maintain strict asset management records, utilizing tracking systems to accurately document device serial numbers, MAC addresses, user assignments, and the decommissioning/disposal of legacy hardware.
● Collaborate with network and systems engineering teams to identify and resolve deployment bottlenecks, ensuring projects meet strict rollout deadlines.
● Provide dedicated Day 1 hyper-care support to end-users following a deployment, rapidly troubleshooting immediate hardware, software, or access issues.
Install, configure, test, maintain, monitor, and troubleshoot end-user technology and related hardware and software in order to deliver required services.
● Assess the need for and implement performance upgrades to hardware and software.
● Receive and respond to open tickets regarding the use and performance of technology
equipment and services to include, but not limited to: desktops, laptops, tablets, printers,projectors, data communications equipment, classroom interactive technologies, and software.
● Resolve incidents and work on assigned projects. Accurately document instances of equipment or component failure, repair, installation, and removal through the help desk ticket system.
