$120,000 yearly
ESR Healthcare
Phoenix, AZ, USA
Contact Center Engineer (AI & Gen AI) (9975-1) Phoenix, AZ
Cisco Contact Center, Genesys, Five9, contact center migration to CCaaS, data migration, AI/GenAI
If you post this job on a job board, please do not use company name or salary. Experience level: Mid-senior Experience required: 8 Years Education level: Bachelor’s degree Job function: Information Technology Industry: Information Technology and Services Pay rate : View hourly payrate Total position: 1 Relocation assistance: No Visa sponsorship eligibility: No Job Description: Candidate must have deep knowledge of Genesys (InfoMart, UCS, GAAP, SpeechMiner, WFM, Routing, etc.) and Five9 data ecosystem. Must have 7+ years of experience with Cisco Contact Center solutions. Experience in contact center migration to CCaaS and building data solutions around the migration. Define data strategy for migrating historical and real-time data to the cloud while ensuring minimal disruption to downstream...
