Care Team Specialist I TN-Franklin

Care Team Specialist I TN-Franklin

Be a Voice of Hope on the other end of the line. This isn't just a role, it's a sacred calling. Every day, people reach out in moments of pain, uncertainty, and searching. A single conversation, and a prayer - can change everything. We are seeking a Pastoral Care Specialist who feels called to meet people in those moments and faithfully point them to God's hope. This position requires a deep passion for serving others and a strong understanding of the teachings of the Bible.

Here's what we're looking for... 

Minimum 1 year of hands-on ministry experience required.
Minimum 1 year of experience working in a customer service environment required.
Previous ministry training required (volunteer, leadership or staff training)
Solid understanding of scripture and demonstrate strong knowledge of God's word.
Able to demonstrate discernment on spiritual issues and have excellent listening skills.
Excellent interpersonal and communication skills.
Strong computer skills;  MS Office products (Word, Excel, Outlook), and Social Media platforms, ability to learn new systems.  Keyboarding speed of about 45+ WPM.
Ability to multi-task inbound/outbound calls and verbal/written communication with accuracy and excellence.
Associates degree (or higher) in biblical studies, theology or equivalent a plus!
Bilingual skills a plus!
This is an on-site position, so candidates within commute distance of Franklin, TN preferred.
Most importantly, someone who is grounded in their faith and passionate about the mission of K-LOVE.  (Our Mission, Values & Beliefs)
 *Must be able to work holidays as needed.

Location:   On-site in Franklin, TN 

Available Schedule:   Tuesday - Saturday  2:00pm - 10:30pm or Sunday - Thursday 2:00pm -10:30pm

Want to know more? As a Care Team Specialist I, here are a few things you'd be doing...

Maintain a commitment to model our Care Team Values in every interaction with our ministry contacts and the rest of the Care Team.
Practice the “5Cs” on every call and interaction (where applicable) across all our ministry channels.
Answer prayer line calls and screens for appropriate support based on caller communication.
Provide professional and personal experience, demonstrating empathy and care about their struggles, needs, and concerns.
When necessary, completes prayer edits, and perform other tasks for the ministry.
Support additional channels, such as emails, chat, text, multi-language, generation-specific, etc. if necessary.
When appropriate, transfer callers to pastors or other departments for additional support. This includes triaging, and appropriately transferring crisis calls.
Meet and exceed minimum expectations for work production, quality, and team culture.
Maintain command of essential Care Team tasks and an understanding of the Care Team ethos.
Demonstrate proficiency in initial Care Team tasks and responsibilities.
Proactively respond to inquiries; clearly and positively communicate solutions with exceptional follow through.
Collaborate with other departments as appropriate.
Assure a high level of accuracy when providing information about K-LOVE.
Effectively collaborate and communicate with peers. Model and communicate best practices while maintaining your own spiritual, mental, physical, and relational health.
Participate in additional training as necessary to keep skills current.
Maintain a high degree of confidentiality with listener information and records.
Pastoral Care is a support department and is not closed on holidays. As a result, we generally have a reduced team scheduled on holidays, but it is expected that all team members will share coverage and annual rotations.