$114,000 yearly
ESR Healthcare
San Francisco, CA, USA
Product Specialist (4590-1) San Francisco, CA
Metrics in Remedy (SLA, OLA, KPI), Vendor Tickets, Server logs for errors, Cybersecurity toolset and basic fundamentals
Experience level: Mid-senior Experience required: 8 Years Education level: Bachelor’s degree Job function: Information Technology Industry: Information Technology and Services Pay rate : View hourly payrate Total position: 1 Relocation assistance: No Visa sponsorship eligibility: No Business Vertical: Life Sciences, Health Care, Energy, Resources and Utilities
Job Summary
Queue Master : Gather more information about tickets -Routing to Correct Team Follow up with Customer -Metrics in Remedy (SLA, OLA, KPI) Reviewing Server logs for errors Follow up with Vendor Tickets Provide ideas on where to eliminate repetitive work Identify infrastructure consolidation and retirement as feasible Server administration Scripting Cybersecurity toolset and basic fundamentals Patching OS Upgrades...
